Frequently Asked Questions – Raj Kalpana Travels Pvt. Ltd.

General Questions

1. What amenities are provided on Raj Kalpana Travels buses?

Raj Kalpana Travels Pvt. Ltd. is one of the largest privately owned bus service providers, offering modern amenities to ensure a comfortable and safe journey, including:

• Live bus tracking

• Central television

• High-quality air conditioning system

• Blankets for a cozy journey

• Single lady seat provision

• 24×7 customer support

• CCTV cameras in selected buses for passenger safety

• 3D-secured online payment options

2. What are the benefits of booking tickets through the Raj Kalpana Travels website?

Booking bus tickets through the Raj Kalpana Travels website provides access to exclusive discounts and periodic offers, helping you save more on online bus bookings.

3. Do I need to sign up to use the Raj Kalpana Travels website?

No. You can directly search for buses and complete your booking without needing to sign up.

4. Does online booking cost more than offline booking?

No. Online booking never costs more. In fact, booking online usually costs less than offline booking due to special offers and discounts.

Ticket Related FAQs

5. Can I travel without a printed bus ticket?

Yes. You can board the bus by showing your M-Ticket along with a valid government-issued ID proof.

6. What is an M-Ticket, and how does it help?

An M-Ticket is a confirmation SMS sent to your registered mobile number after booking. It is as valid and authentic as a printed ticket.

7. I have not received my M-Ticket. What should I do?

Please contact customer care at 8046333639 or email support@ticketsimply.com for assistance.

8. I entered the wrong mobile number while booking. How can I get my ticket?

Contact customer care at 8046333639 or email support@ticketsimply.com to update your mobile number and receive your ticket.

9. Do you provide a soft copy of the receipt for office or travel claims?

Yes. You can request a soft copy of your receipt by emailing support@ticketsimply.com.

10. Why are seat prices different for the same bus?

Some seats are classified as premium seats, which is why they are priced higher than standard seats.

11. Why is my mobile number required during booking?

Your mobile number is required to send your M-Ticket, live bus tracking details, and important travel updates.

12. I have not received my ticket on my email ID. What should I do?

Please contact customer care at 8046333639 or email support@ticketsimply.com for help.

13. What documents are mandatory while travelling?

You must carry:

• Your M-Ticket (SMS confirmation)

• A valid government-issued ID proof
  Passengers without these documents may not be allowed to board the bus.

 

Booking Related FAQs

14. How many days in advance can I book a bus ticket?

Bus tickets can be booked up to 30 days in advance of the journey date.

15. Are there separate seats for women passengers?

Yes. Once a seat is booked by a single lady passenger, the adjacent seat is reserved only for women.

16. Are children eligible for half-ticket pricing?

No. Any child above 5 years of age must book a full ticket.

17. Does Raj Kalpana Travels offer phone booking?

Yes. You can book tickets over the phone by contacting customer care at 8046333639.

18. What happens if my bus service or schedule is cancelled?

In case of cancellation, passengers will receive advance information from the Raj Kalpana Travels team.

19. Can I change the travel date of my confirmed ticket?

Yes. You can change your travel date using the Modify/Cancel option on the website.

20. How does date modification work?

After changing your travel date, a full-value coupon will be sent to your registered email ID.

• Coupon validity: 5 hours

• If the new ticket price is lower, the price difference will not be refunded.

• Coupons cannot be combined with other offers

Discount Related FAQs

21. How can I check current offers and discounts?

Visit www.rajkalpanatravels.com to stay updated on current discounts and promotional offers.

 

GPS Tracking Related FAQs

22. How can I track my bus in real time?

Live bus tracking activates 1 hour before boarding time. A tracking link is sent via SMS, which can also be shared with family and friends.

23. Will I receive SMS alerts before bus departure and arrival?

Yes. You will receive real-time SMS alerts with bus location updates and information about any delays.

 

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Additional FAQ

 

Frequently Asked Questions (FAQ) – Raj Kalpana Travels Pvt. Ltd.

1. How do I book bus tickets online with Raj Kalpana Travels?

You can easily book your bus ticket online by visiting www.rajkalpanatravels.com. Enter your source, destination, and travel date, choose your preferred bus and seat, and complete the payment securely to confirm your booking instantly.

2. Do I need to create an account to book a bus ticket?

No, creating an account is not mandatory. You can search for buses and complete your booking by simply providing the required travel and contact details during checkout.

3. What payment methods are accepted for online bus booking?

Raj Kalpana Travels accepts all major online payment options, including debit cards, credit cards, net banking, UPI, and mobile wallets, ensuring a safe and seamless booking experience.

4. Will I receive a ticket after completing my booking?

Yes. Once your booking is confirmed, you will receive an M-Ticket via SMS. If you provide an email ID during booking, a copy of the ticket may also be sent to your email.

5. Can I board the bus using an M-Ticket instead of a printed ticket?

Yes. You can show the M-Ticket on your mobile phone along with a valid government-issued ID proof while boarding. A printed ticket is optional.

6. What should I do if I don’t receive my M-Ticket or confirmation email?

If you do not receive your M-Ticket or confirmation email, please contact the Raj Kalpana Travels customer support team using the contact details mentioned on the website. Our team will assist you promptly.

7. What amenities are available on Raj Kalpana Travels buses?

Raj Kalpana Travels buses are equipped with modern amenities such as live bus tracking, air conditioning, blankets, comfortable seating, CCTV cameras in selected buses, and 24×7 customer support for a safe and comfortable journey.

8. Can I choose my seat while booking a ticket online?

Yes. During the online booking process, you can select your preferred seat from the available seat layout. Premium seats may be priced slightly higher.

9. How far in advance can I book my bus ticket?

Online bus ticket bookings are generally available up to 30 days before the travel date, allowing you to plan your journey in advance.

10. Can I modify or cancel my bus booking?

Yes. You can modify or cancel your confirmed booking using the Modify/Cancel option on the Raj Kalpana Travels website. Cancellation benefits are provided as per the applicable policy.

11. What happens if my scheduled bus service is cancelled?

In case of service cancellation, Raj Kalpana Travels will inform passengers in advance and assist with rebooking or refunds as per company policy.

12. Can I track my bus in real time?

Yes. Live bus tracking becomes active approximately one hour before boarding time. A tracking link is sent to your registered mobile number via SMS, which can also be shared with family or friends.

13. Are there separate seats available for women passengers?

Yes. Raj Kalpana Travels provides single lady seat provisions, where adjacent seats are reserved for women passengers, subject to availability.

14. What documents are required to travel by bus?

You must carry your M-Ticket (SMS confirmation) along with a valid government-issued ID proof, such as an Aadhaar card, passport, or driving license.

15. How can I check current discounts and offers?

To stay updated on the latest discounts and promotional offers, visit the homepage or the offers section on www.rajkalpanatravels.com regularly.